Support
How can we help?
Find answers about generation, credits, files, and accounts. For a specific issue, include the task or order identifier when contacting support.
Contact support
For account, payment, or generation issues, include the account email, approximate time, and task or order identifier.
Never send a password, access code, or full card details.
Open Playground
Resume a conversation, follow tasks, and try again directly in your creation space.
Go to Playground
Credits and payments
See one-time packs, consumption rules, and the cost before generating.
View packs
Frequently asked questions
Where do I start?+
Open the Playground, describe the image, and choose format, quality, and quantity. You can add up to four references.
How do I follow a task?+
The card shows queueing, generation, credit confirmation, and completion. State is restored after refreshing the page.
When are credits charged?+
The amount is reserved at submission and consumed after a valid result is ready. A confirmed failure releases the reservation.
How long are files available?+
The MVP default is up to 30 days for results and up to 24 hours for temporary uploads; the period shown in the product takes precedence.
I cannot download an image. What should I do?+
Sign in to the same account, open the conversation, and generate a new link. If the file expired, you may need to generate it again.
What should I send support?+
Account email, time, task or order identifier, error message, and a screenshot without sensitive data.